The Workplace Evolution Podcast
By Michael Costello
The Workplace Evolution Podcast May 03, 2020
How You Can Achieve a Deep Purpose Culture with Harvard Business School Professor Ranjay Gulati
We have moved! Click here Think People Podcast on Apple Podcasts or Search 'Think People Podcast'
You can now hear Business Psychologist Michael Costello & this episode on EY's Think People Podcast! Search 'Think People Podcast' to hear the latest episode
EY's Think People Podcast's mission is to democratise leadership for everyone by amplifying the voices of leading experts in their field. EY Lane4 Business Psychologist, Michael Costello meets inspirational guests who share their expertise on creating high performing environments & innovative new ways in which to reach your potential as a leader.
Episode One: Ranjay Gulati on Deep Purpose Culture
Episode Two: Markus Buckingham - Love + Work
Episode Three: Prof Damian Hughes - High Performance & Competitive Cultures
You can also follow up on Linkedin here: https://www.linkedin.com/posts/eylane4_podcast-hr-purpose-activity-7020645868374499328-bUZU?utm_source=share&utm_medium=member_desktop
Greg Hoffman Former Nike CMO: Creative Leadership Lessons & "Emotion by Design"
Professor Lynda Gratton (London Business School): Redesigning Work For The Hybrid Era
In this episode of Management Today's Workplace Evolution Podcast Business Psychologist Michael Costello meets with London Business School Professor & co-chair of the World Economic Forum Council Lynda Gratton to discuss the most significant change in the workplace for over a generation - hybrid working - and her latest book "Redesigning Work: How to Transform Your Organisation and Make Hybrid Work for Everyone"
This podcast explores:
· How long will the “one size fits all” hybrid model last (3 office days, 2 at Home)?
· How we can flex "Time and Place" in hybrid working to ensure we are productive and engaged in our work
· The importance of flexible and inclusive working in a hybrid era to the economy and the future of any organisation
· What businesses like Arup, Artemis, Microsoft, IBM, BP and Fujitsu doing to innovate in a hybrid era
· How hybrid working can help us access untapped talent pools worth billions!
· How we can ensure fairness when redesigning work for the hybrid era
Podcast notes:
Lynda’s Consultancy & website: https://hsm-advisory.com/ & https://lyndagratton.com/
Twitter: @lyndagratton
Buy the book ”Redesigning Work": https://www.penguin.co.uk/books/447/447747/redesigning-work/9780241558188.html#:~:text=Redesigning%20Work%20is%20the%20definitive,new%2C%20more%20flexible%20working%20world.
Lynda’s HBR Article on Hybrid Working: https://hbr.org/2021/05/how-to-do-hybrid-right
Raising Christmas Spirits & Well-Being with John Amaechi, Kate & Helen Richardson Walsh & Will Greenwood in Aid of the Trussell Trust
In this very special podcast in aid of the Trussel Trust foodbank charity, we hear from Olympians Kate & Helen Richardson-Walsh, Rugby World Cup Winner Will Greenwood & Psychologist John Amaechi on how to maintain our well-being over Christmas. During the podcast you’ll also hear from the Trussell Trust’s CEO Emma Revie on the work the charity is doing and the challenges the UK faces right now.
As we travel through each guests' past, present and future we explore:
· How to managing the tensions that come with close friends and family visiting & enjoy the special moments over Christmas
· How we can be present for others & achieve our ambitions over the holiday
· How you can be at your best for your friends, family, colleagues and loved ones and what recuperation really means
· How reflecting on the future & mortality can be positive for our well-being
· Bonus Track: Find out what the guests get up to at Christmas, what John likes to drink whilst watching Columbo or Poirot and why Will has his Christmas dinner 20 minutes late every year and why Helen & Kate just want an "Average Christmas" for 2021!
A huge thanks to our charity podcast sponsors Smartsheet, Fat Face, O C Tanner, Sportsrooms, Serconand Relative Insight & FromtheFields (in particular Chris McCormick) for making this happen. If you would like to donate or find out about our charity auction items please use the Just Giving Link here: https://bit.ly/32TExmJto support the incredible demand for foodbanks across the UK. You can find out more about the Trussel Trust here.
Kate & Helen Richardson-Walsh: 'Winning Together' An Olympic Approach To Building Better Teams
In this episode Business Psychologist Michael Costello meets with two exceptional Olympic athletes to discuss their new book “Winning Together” and the incredible journey Team GB went on to winning gold in the Rio Olympics. Double Olympic medallist Kate Richardson Walsh is the most capped female British hockey player of all time and double Olympian medallist Helen Richardson-Walsh has 18 years of playing internationally with 4 Olympic Games, many world cups, European championships and commonwealth games.
This podcast not only explored the incredible framework the GB team utilised to support them in winning Gold but also …
- The extremes of the past in GB Hockey’s culture & what had to change
- Where vulnerability & emotional intelligence sits in building a high performing team
- How setbacks & major injury were actually opportunities to uphold the team’s values
- What you can do to dial up your emotions when you really need them for yourself and the team
- What needs to take place for women to feel a little safer walking the streets of the UK alone
- What leaders need to do to take on commonplace microaggressions towards women in the workplace.
Podcast Notes:
Click here for an exclusive discount of the book!!...https://amzn.to/3pLvk
Helen: http://www.helenrichardson-walsh.com/ & @h_richardson8
Kate: http://www.katerichardson-walsh.com/ & @katewalsh11
The book 'Winning Together' (John Murray Books): https://www.hachette.co.uk/titles/kate-richardson-walsh/winning-together/9781529316162/
Order the book here: https://bit.ly/3EaqLcs
Will Greenwood MBE & Ben Fennell: "Get the Heart, Get the Player" (World Class: Lead, Learn and Grow Like a Champion)
Business Psychologist Michael Costello meets Will Greenwood and Ben Fennell to discuss their life lessons and new book "World Class: Lead, Learn and Grow Like a Champion". Drawing on insights from elite athlete & coaches such as Dan Carter, Kate Richardson Walsh, Rio Ferdinand, Helen Glover & Sir Clive Woodward as well as Business Leaders from Tesco, Unilever, Virgin Media the conversation explores what businesses can learn from sport and what sport can learn from business.
This interview shares lessons learnt from
- The communications in the England changing room 5 minutes before the Rugby World Cup Final (winning the battle for hearts & minds)
- The good the bad and ugly of coaching during his three, yes, three, tours with the Lions (ensuring brilliance can create magic & "riff")
- How the team grew stronger not just through a player strike days before a test match but also a little conflict injected by the Royal Marines (England's 'Code of Conduct' and what leaders do to support the 'Disagree and Commit' process)
- And lastly Sir Clive Woodward’s incredible response to Will’s news that his wife Caro had been taken to hospital in England during the World Cup campaign in Australia (the importance of well-being, kindness and leaders investing in their character)
Podcast Notes:
The book is published by Ebury Edge and Penguin Random House and is available on the 2nd September 2021. To find out more about the book visit http://smarturl.it/worldclassbk or https://www.penguin.co.uk/books/144/1443223/world-class/9780753558775.html
Ben Fennell is a master in the field of advertising - developed from 16 years as the CEO of Bartle Bogle Hegarty in Singapore & London – today he works as the CEO of the Growth House working with global brands to develop their senior leaders. Find out more about Ben via the Growth House and via twitter @FennellB.
Will Greenwood was critical to ensuring England powered to Rugby World Cup victory in 2003, is a leading broadcaster and commentator of the game and journalist for the Telegraph for 16 years. Find out more via twitter @WillGreenwood
@OurlegendUK @Festivalsportuk & https://willgreenwood.co.uk/
To contact the podcast please email admin@workplaceevolution.co.uk or connect with Michael Costello via linkedin: https://www.linkedin.com/in/michaelcostellooccpsych1/
John Amaechi OBE- The Promises of Giants to Fill the Leadership Void
Nigel Farage: "I'll be popular when I'm dead"
In this episode Business Psychologist Michael Costello explores with Nigel Farage how he managed to lead radical change that impacted a generation and sent shockwaves around the world. Once the discussion gets past his "Booze Brand" & how the 'Great British Boozer' got voters on his side they explore the serious questions of: - How will history judge him & what will his loved ones say about him at his funeral? - How did cheating death three times impact his view on life & resilience? - What was it that engaged 2.5 million voters who had never voted before? - With UKIP members' extreme views on women, abortion, nationalities & homosexuality how was his views of freedom of speech tested? Lastly we touch on his new ventures in the financial markets with Fortune and Freedom where Michael asks “Why should the British public trust you with their money?“ Please remember to like and subscribe to the podcast or get in touch with any feedback or questions you might have. You join Michael & Nigel discussing how the 'Booze Brand' developed and worked in his favour….so you might also want to pour yourself a quick drink. As always, enjoy the podcast!...
Find out more:
BBC Journalist Rory Cellan-Jones: Working in an "Always On" Era
In this episode Michael Costello meets with BBC Tech Journalist Rory Cellan-Jones to discuss the most powerful invention in the last century - the Smart Phone and why we are "Always on” our phones! The big questions include 'How can we improve our relationship with our phone & overcome its' addictive nature?'. Rory also shares his experiences with the colossal tech & thoughts leaders - Steve Jobs, Elon Musk, Stephen Hawking and Tim Berners Lee. He has some pretty candid feedback for Elon Musk in the interview on his leadership ability and describes Mark Zuckerberg as “the boy who’s discovered he owns a nuclear weapon”.
Stay tuned to hear his rallying cry for journalists online to and as he learns to live with his Parkinsons diagnosis (spotted by a BBC viewed) what his hopes are for progress in tech & healthcare (clue in the podcast notes - check out the UK Brain Bank!).
Find out more about his incredible new book:
Always On: Hope & Fear in the social smartphone era" (Bloomsbury Books)
Twitter: @ruskin147 & @BBCRoryCJ
Professor Dr Robert Kaplan (Harvard Business School) Inclusive Strategies for Society & Environment
Leroy Logan MBE: Inclusivity, Diversity & An Axe To Grind With Racism
This episode explores the career and journey of the former Met Police Superintendent Leroy Logan who’s life has recently been shared by Director Steve McQueen in the BBC & Amazon Prime Small Axe series (with John Boyega playing Leroy!). Leroy & Business Psychologist Michael Costello draw on the inspirational moments of Leroy’s new book "Closing Ranks: My Life as a Cop" to find ways in which a more inclusive and diverse culture can be created for the benefit of an organisation & society . The interview covers (sadly) his father’s "savage beating" at the hands of the police in the 1980s as he joined the force & his personal experiences of discrimination and prejudice in the force…testing his own safety but also what Leroy calls “his calling” to change the force from within. Many would have walked away - Michael asks "What stopped him?" The conversation also covers Leroy' experiences with the Stephen Lawrence Inquiry, the founding of the Black Police Offices association, and even the tragic death of Damiola Taylor. Black Lives Matter, apologies from British comedians, the Premier league are all explored as well as the state of the current Metropolitan Police force - ending with a powerful and sincere message to Met Police Commander Cressida Dick
Podcast notes: Book:
Closing Ranks “My Life as a Cop” (Leroy Logan MBE)
BBC and Amazon Prime Small Axe Series
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening! You can find out more about us at the following addresses: Twitter: https://twitter.com/workplaceevol Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/ The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK
Jim Collins - A Lifetime of Leaders, Curiosity & Going Beyond Entrepreneurship
Business Psychologist Michael Costello meets one of the most influential thinkers on leadership of our era…Mr Jim Collins (who rarely gives an interview!). Having authored or co-authored six books that have sold in total more than 10 million, Jim is releasing Beyond Entrepreneurship 2.0 to crack the challenge 'How do you turn your business in to an enduring great company?' Reed Hastings at Netflix stated that the original book had more influence on his leadership than any other person or any other book. Jim shares his thoughts on his time with Steve Jobs (during Jobs's wilderness years at 'NeXT') but also shares lessons from leaders at Xerox, Gillette and Netflix on what they did to grow personally & challenge their business. The conversation pulls on the leadership behaviours of George Washington, Winston Churchill and President Kennedy to break the challenging business issues of today & offer a perspective on what we need from the American President Joe Biden during the Covid Crisis.
Agenda:
- Bill Lazier / The definition of leadership / Advice for Joe Biden
- John F Kennedy’s decision making / The artistry of leadership
- Why Joe Biden needs to confront the brutal facts….and why its “Stockdale paradox time”
- Don’t bet against the US and the UK’s “Deep Resilience” during Covid
- “Who Humility” Culture to drive action after debate & George Washington’s Silence
- Jim Collins’ time with Steve Jobs’ “Totally in the Wilderness” / Steve Jobs 1.0 and Steve Jobs 2.0
- Abraham Lincoln’s Restraint (“Never Signed and Never Sent”)
- The Personal Touch in Leadership… “A Deep respect and love of your people”
- From IBM’s Thomas J. Watson Jnr’s Open Door to Tactile Leading by Zooming Around
- “The Window & the Mirror” of Steve Jobs
- What the greatest CEO’s do to get the Right People in the Right Seats
- Ever Forward…Alive & Kicking at Netflix & Amazon & the Future of Leadership
- Jim’s message to Business Leaders…Is this the time for Big Hairy Audacious Goals?!
- What’s the most important thing that Jim Collins has learnt?
Podcast notes:
- Website: www.https://www.jimcollins.com & Twitter: https://twitter.com/level5leaders
- B.E. 2.0 (Jim Collins & Bill Lazier): https://www.penguinrandomhouse.com/books/538708/be-20-beyond-entrepreneurship-20-by-jim-collins-and-bill-lazier/
- Jim Collins “Good to Great”: https://www.jimcollins.com/article_topics/articles/good-to-great.html
- John Gardner: https://www.brainpickings.org/2014/07/14/self-renewal-gardner/
- The Stockdale Paradox / Jim Stockdale: https://www.amazon.co.uk/Love-War-Jim-Stockdale/dp/0553253166
- Ron Chernow – George Washington: https://www.amazon.co.uk/Washington-Life-Ron-Chernow/dp/0143119966
- In Search of Excellence: https://www.amazon.co.uk/Search-Excellence-Americas-Best-Run-Companies/dp/1861977166
- Robert Kennedy: https://www.goodreads.com/book/show/342103.Thirteen_Days
- Ed Catmull: https://www.amazon.co.uk/Creativity-Inc-Overcoming-Unseen-Inspiration/dp/0593070097 Anne Mulcahy: https://discoveryourtruenorth.org/anne-mulcahy-just-keep-fighting/
Image Credit: MATT NAGER FOR THE WALL STREET JOURNAL
Mr Motivator MBE: Motivation for the “Covid Hurricane” & Exercising Racism Out of the Media
Business Psychologist Michael Costello meets Mr Motivator (Derek Evans) to explore how we can stay motivated during the challenging times of Covid or what he calls "Life's Hurricanes". The interview explores how he dealt with racism in his career, particularly from media network sponsors who told him "A black man doing fitness can't work".
Recorded before the award of his MBE by the Queen for services to health and fitness, the interview also asks whether he felt he had received the recognition for his work in breaking down racial barriers.
This podcast explores:
• How we can get our mindset right & feel energised before we set off to work
• The importance of drawing from our past experiences to sustain belief & motivation
• How he responded to Covid during 2020 & racism from TV sponsors in the 1990s
• The importance of the country moving forward together using lessons from the past
• The obesity crisis facing the UK & the recommended 20 minutes a day exercise
• Lastly, do you think Mr Motivator has ever taken a "Sickie"?
Get your Lycra ready and make sure you're warmed up for this one!...
Podcast Notes:
- Website: www.mrmotivator.com/welcome/
- Twitter: https://twitter.com/MrMotivator
- Mr Motivator's book: The Warm Up: https://www..amazon.co.uk/Warm-Up-behind-televisions-Motivator/dp/1910819573
- Image Credit: Paul Cooper (The Times)
If you feel you have been impacted by any of the issues raised in the podcast please have a look at the link below:
Samaritans: https://www.samaritans.org/how-we-can-help/workplace/
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening! You can find out more about us at the following addresses:
Twitter: https://twitter.com/workplaceevol
Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/
The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection for Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK
Alastair Campbell: Living Better & The 'Tsunami Of Psychological Distress'
Yo! Sushi Dragon Simon Woodroffe On Soy-Sauce of Innovation & Creativity
David Coulthard: One Formula for Mental Toughness
Former Twitter VP & 'Eat Sleep Work Repeat' Bruce Daisley: 'The Silicon Valley Bluff & Making Technology Work For You'
If you feel that managing your inbox and attending meetings is becoming your actual job and that social media & long working hours is harming your mental health, this is the podcast you've been waiting for.
In this episode Business Psychologist Michael Costello meets with former EMEA Vice President of Twitter Bruce Daisley to explore the No. 1 # Times Best Seller "Eat Sleep Work Repeat" & toxic cultures that lead to stress, burnout and unhappiness
The podcast also provides a rare and unique insight into the culture at Google, Youtube and Twitter - Bruce's fight against the systems in place, the unconscious bias in place and whether the shop window of Silicon Valley is one big bluff or the real deal.
As always please remember to rate the podcast and leave a comment on whatever platform you are on. Your feedback is always very welcome!
Check out the podcast notes for Bruce's book and his social media links:
Podcast Notes:
Bruce's website: https://eatsleepworkrepeat.com/
Bruce's Book: https://amzn.to/3ktiUOe
Bruce's Twitter: @EatSleepWkRpt
If you feel you have been impacted by any of the issues raised in the podcast please have a look at the links below:
• Every Mind Matters: https://campaignresources.phe.gov.uk/resources/campaigns/82-every-mind-matters
• Mind: https://www.mind.org.uk/
• Samaritans: https://www.samaritans.org/how-we-can-help/workplace/
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening! You can find out more about us at the following addresses:
Twitter: https://twitter.com/workplaceevol
Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/
The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK
Coffee Republic Founder Sahar Hashemi OBE - Start-Up Culture & Bootstraping for the New Normal
Red Arrows Pilot Justin Hughes: High Performing Teams, Brutal Humility & Psychological Safety
BBC Financial Expert Alvin Hall Interview: On the Money During the Lockdown & Life Lessons for your Business
Welcome back to the workplace evolution podcast. The podcast that aims to help employees and leaders with workplace challenges.
In this episode Workplace Evolution Director Michael Costello talks with the incredible Alvin Hall (broadcaster, author and financial guru most famous for his show "Your Money of Your Life") to help us during the lockdown and the many financial demands that have come with the coronavirus.
All the way from New York, Alvin talks with Michael in the UK about his life of poverty as a child, his mistakes (Alvin goes off the rails!?) and lessons learnt, his bounce-back from redundancy and 9/11 and how he achieved financial success in his career.
In an age where so many are promising us financial freedom for a hefty fee, Alvin now just wants to share his knowledge and wisdom with us all – to get us through this challenging time - including "Knowing Your Financial Nut" and how to keep your clients engaged throughout the crisis. As always, send in your feedback and comments, stay tuned for our next podcast with Formula 1 Driver David Coulthard on Mental Toughness.
Podcast Notes:
- Alvin Hall Website: https://alvinhall.com/
- Alvin Hall Twitter: @alvin_d_hall
- Alvin's Recording on the Green Book: https://www.bbc.co.uk/programmes/b083p88f
- Alvni's Youtube Channel: https://www.youtube.com/channel/UCKIqEl9GZZ7lv9yXO8G6Ujw?sub_confirmation=1
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening! You can find out more about us at the following addresses:
Website: www.workplaceevolution.co.uk
Twitter: https://twitter.com/workplaceevol
Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/
The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK
Allen Packwood OBE: Winston Churchill's Personality Assessment (Churchill Society & Cambridge University)
Helen Sharman OBE: Time & Space on Remote Working & Isolation
Well our guest Helen Sharman, Britain’s first astronaut, actually did that! Helen joins the podcast to help navigate the challenges of remote working – a rising trend in the workplace and one that can come with the of isolation...and you can’t get more remote or isolated than space. We also explore her incredible journey and achievement back in 1991.
Can you imagine the responses you would have got from your loved ones or your colleagues if you told them you were applying to join a team of Russian Cosmonauts to work on MIR Space Station!? She pursued this dream which is a huge testament to Helen’s character – she is a truly inspirational leader that the United Kingdom should be so proud of – it was a pleasure to keep this story alive, and I hope you feel the same way too.
Podcast Notes:
Helen Sharman's Website: www.helensharman.uk/
Helen Sharman's Twitter Account: @HelenSharmanUK
Imperial College London (Helen's Work): www.imperial.ac.uk/events/96096/helen-sharman-from-mars-to-the-stars/
If you want to get in touch please email us at admin@workplaceevolution.co.uk , visit our youtube channel Workplace Evolution TV, visit our website: www.workplaceevolution.co.uk or Twitter page: twitter.com/workplaceevol
Michael Costello's LinkedIn: www.linkedin.com/in/michaelcostellooccpsych1/
The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions. Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK.
Sir Vince Cable: The Post Coronavirus Environment & Political Leadership
Dr Raj Persuad- This Morning Doctor: The Motivated Mindset (for the Lockdown?)
Wayne Hemingway MBE: Corona To End 'Greed is Good' Culture?
So, how will business behave post the Corona virus?...and has Corona brought about the end of the “Greed is Good Culture” that many of s grew up with in the 1980s? Perhaps this podcast will tell us more…
Podcast Notes:
The Good Business Festival Website: thegoodbusinessfestival.com/ Wayne Hemingway
Official Website: www.hemingwaydesign.co.uk/ Wayne Hemingway
Linkedin: www.linkedin.com/in/wayne-hemingway-mbe-ba18b434/
Photo Credit: writewyattuk.files.wordpress.com/2015/03/midland_heminway008.jpg
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening! You can find out more about us at the following addresses: Website: www.workplaceevolution.co.uk Twitter: twitter.com/workplaceevol Michael Costello's LinkedIn: www.linkedin.com/in/michaelcostellooccpsych1/ The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK.
John Lewis Partnership - History, Service & the Storm Ahead with former JLP Head of Customer Services Andrew McMillan
This podcast episode has the pleasure of meeting with Andrew McMillan – Former JLP Head of Customer Services at the John Lewis Partnership. We cover a huge amount of ground together including The Unique Business Model of John Lewis Partnership Whether the profit sharing model is broken Building a reputation for service excellence The quest for consistency in customer service and the value of customer complaints Giving freedom and autonomy to make decisions on the front line and Whether John Lewis really is in crisis right now – can they weather the storm and what advice would Andrew give to new Andrew started his career as a management trainee with the John Lewis Partnership at Brent Cross in North London. He quickly moved up through the management ranks and led a number of selling teams in different branches, culminating in heading a department in the flagship Oxford Street branch. From there he moved to the head office to take charge of the department stores’ Intelligence Team. They acted as an internal business consultancy, reporting on competitive strategy, product differentiation and value, catchment area demographics for new branches and customer experience. In 2000 Andrew was asked to lead on customer experience for the department store division.
The role saw him develop JLP’s market-leading culture and attitude towards customer experience and sales with the 20,000 customer-facing Partners in 26 John Lewis shops across the UK. That customer-driven culture is something that has now become synonymous with the John Lewis brand. During his tenure John Lewis frequently won awards for customer experience from Which? Verdict and Retail Week and were regularly cited in the media as a leading customer oriented organisation. He was also responsible for the management and resolution of the group’s customer complaints. Andrew advises many other non-competing organisations on their customer experience strategy and has become a recognised as an expert in the field.
Andrew McMillan’s Website: https://engagingservice.com/
Youtube Clip Mentioned of John Spedan Lewis: https://www.youtube.com/watch?v=chzISD-uQfY
Employee Ownership Association: https://employeeownership.co.uk/
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening! You can find out more about us at the following addresses:
Website: www.workplaceevolution.co.uk
Twitter: https://twitter.com/workplaceevol
Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/
Cool Runnings Olympian Devon Harris: Adapting To Change & Unconscious Bias
The Workplace Evolution Podcast!!
The Myers Briggs Personality Guide: What Your Personality Really Wants This Christmas! (Plus Santa, Scrooge, Parties, Diets & Playing Host!)
Welcome to the Workplace Evolution podcast #13 - a special Christmas Bonus Podcast! During this episode Michael Costello meets with John Hackston - Occupational Psychologist at the Myers Briggs Group. We covered:
- What is Personality and Why is it Important?
- What is the MBTI Personality Framework?
- Who Enjoys Christmas the most?
- How Do Some Personalities Navigate Christmas?
- How does Personality it impact our planning in the run up to Christmas?
- Well-Being and Mindfulness at Christmas
- What is Santa & Scrooge's Personality?
- How does goal setting in the New Year relate to our Personality?
John Hackston is head of thought leadership at The Myers-Briggs Company. A chartered psychologist with over 30 years of experience of helping clients apply the insights of business psychology to the way in which they run their organisations, his experience takes in roles in management, consultancy, training and research. He regularly presents sessions at UK and international conferences and has written on a variety of topics such as personality and the gig economy, gender differences in self-confidence, what makes “Happy Leaders” and how personality could impact your exercise routine in the gym!
PODCAST NOTES:
John Hackston Linkedin: https://www.linkedin.com/in/johnhackston/
Myers Briggs Website: www.themyersbriggs.com
Research Explored:
Do MBTI Types Differ At Christmas? https://eu.themyersbriggs.com/en/Knowledge-centre/Blog/2016/December/Christmas-Research-summary
MBTI Assessment: https://www.mbtionline.com/
Santa’s Personality Type: https://eu.themyersbriggs.com/en/Knowledge-centre/Blog/2014/November/Your-type-of-Santa
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening! You can find out more about us at the following addresses:
Website: www.workplaceevolution.co.uk
Twitter: https://twitter.com/workplaceevol
Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/
The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK.
"How To Lead Smart People" with Best Selling Author Mike Mister (Moller Institute & Profile Books)
This episode highlights the work of Mike Mister and Sir Arun Singh OBE and their new book "How To Lead Smart People". The episode is rich in advice and guidance on current and common workplace challenges such as How to lead in an organisation that is rich in jealousy and rivals Managing the Impostor Syndrome & Winning the War on Hidden Talent Communicating with teams working remotely Contending with "Mood Hoovers" by being an "Energy Radiator"! What leaders in politics should be aware of in terms of authenticity and trust Navigating politics / Using Political Intelligence Strategic Alignment when leading Smart People! The book focuses on the rise knowledge workers and experts in the workplace and the challenges leaders face in running this type of organisation (e.g. architecture, lawyers, accountants, professional services). Mike Mister was formerly the Global Director for Executive Development at EY Global and is now based at the Møller Institute at Churchill College, University of Cambridge. He works in supporting the development of leadership and change management capability in large organisations.
For over 25 years he has worked in the specialised area of professional services firms. His key areas of expertise and interest are at the intersection of strategy, commercial success and the organisation's people agenda. How to Lead Smart People Website: https://www.howtoleadsmartpeople.com/ Moller Institute website: https://www.mollerinstitute.com/ Mike Mister's own website: https://strategyfour.com/ Publisher website: https://profilebooks.com/ Mike Mister Linkedin: https://www.linkedin.com/in/mike-mister-ab0b14/ Arun Singh Linkedin: https://www.linkedin.com/in/arun-singh-obe-frsa-prof-7b8ba73/ If you enjoyed the podcast please like and share!
If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening! You can find out more about us at the following addresses: Website: www.workplaceevolution.co.uk Twitter: https://twitter.com/workplaceevol Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/ The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK.
Does Hard Work Really Pay Off For Our Career & Well-Being? Hans Frankort - Cass Business School Research
Welcome to episode #11. We know you have all been working hard up until the end of the yeat so sit down and relax.
This podcast explores the research of Hans Frankort and Argyro Avgoustaki to answer whether the hard work really pays off for us in terms of career outcomes and our well-being. Also - why is it we have this worrying trend of 50% of employees working in their free time to meet work demands? Is the UK lagging behind other countries in terms of competitiveness because of a greater prevalence of overtime and work intensity in Europe? Lastly, what the threats are to our own well-being and also which countries are getting it right? This podcast comes with a warning though – it challenges the old mental models of the workplace which some listeners may find uncomfortable.
Guest Profile:
Hans Frankort is a Senior Lecturer in Strategy at Cass Business School, where he has been on the faculty since 2009. Hans leads strategy and quantitative methods courses across MSc, MBA, and PhD programs, including the International Consulting Week in the full-time MBA. The research has appeared in such scholarly outlets as the Academy of Management Journal, Advances in Strategic Management, Computational and Mathematical Organization Theory, Industrial and Corporate Change, the Industrial and Labor Relations Review, Research Policy, and the Strategic Management Journal. The research has also featured across 200+ media outlets, including The Financial Times, The Guardian, New Scientist, Popular Science, Business Insider UK, Inc., Forbes, Entrepreneur, Capital, Le Monde, Le Figaro, City A.M., and the Daily Mail.
Hans Fronkort Profile: https://www.cass.city.ac.uk/faculties-and-research/experts/hans-frankort
Argyro Avgoustaki is an Associate Professor of Management at ESCP Europe where she has been teaching graduate courses in Human Resource Management and Research Methods since 2013. She has been a visiting researcher at the Department of Management Science at Lancaster University Management School and the Department of Management at Cass Business School.
Argyro Avgoustaki Profile: https://www.escpeurope.eu/avgoustaki-argyro
Research Summary mentioned in the podcast:
http://openaccess.city.ac.uk/id/eprint/20071/1/avgoustaki_frankort_ILRR.pdf
https://theconversation.com/working-long-and-hard-it-may-do-more-harm-than-good-102150
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening! You can find out more about us at the following addresses:
Website: www.workplaceevolution.co.uk
Twitter: https://twitter.com/workplaceevol
Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/
The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK.
The Evolution of "Big Tech" & the Silcon Valley Culture with Onica CEO Stephen Garden
Welcome to the Workplace Evolution podcast episode #10 with Onica CEO Stephen Garden. A very warm, sandy and sunny welcome to this podcast where we are given an incredible insight in to what is happening right now in the field of big tech in silicon valley and how the sector is shaping our world. Chartered Business Psychologist Michael Costello discusses with Stephen the following:
- What is big tech and cloud computing?
- How big tech is shaping our world
- The responsibility of the sector to our planet and society
- US Government influence / the US Election
- The "Fear of missing out" culture in silicon valley
- The challenges the secotr faces
- Diring a high performing team in the US and being able to "Switch off" in executive roles
Onica Website: https://onica.com/
Stephen Garden Linkedin: https://www.linkedin.com/in/stephengarden/
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening.
You can find out more about us at the following addresses:
Website: www.workplaceevolution.co.uk
Twitter: https://twitter.com/workplaceevol
Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/
The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions.
Michael Costello is the managing director of Workplace Evolution based in Lancaster, UK.
Lessons from CEO Marty Moore (Former CS Energy CEO & "No Bullsh*t Leadership Podcast")
Exposing The Contreprenurs - Mike Winnet invests 500k to reveal an industry built on sand & dreams
Welcome to episode #8 with Mike Winnet - Banned Amazon Best Seller and the UK's #1 Demotivational Speaker. Supported by well known online influencers like Gary Vaynerchuk in his adventure, Mike is investing £500,000.00 of his own money in to the the many "Get Rich Quick" investments and marketing schemes shared online. Chartered Business Psychologist Michael Costello discusses the following: - His experience of putting down 500k across various investment schemes - How to spot a "Contrepreneur" - The powerful, subtle and manipulative techniques of contrepreneurs - The "Fall-Out" or impact of contrepreneurs - Should the industry be regulated or does education play its part? - The Wild West of Social Media...Is "Data is as valuable as oil"
Mike Winnet's Linkedin: linkedin.com/in/demotivatemeuk
Mike Winett Company Website: mikewinnet.com
Mike Winett Instagram: https://www.instagram.com/mikewinnet/
Mike Winett Twitter: @mike_winnet
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening. You can find out more about us at the following addresses: Website: www.workplaceevolution.co.uk Twitter: https://twitter.com/workplaceevol Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/ The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK.
The 4 Day Week...Difficult Questions That Need Answering - With CEO Charlotte Lockhart
Welcome to the Workplace Evolution podcast #7! During this episode Michael Costello (Workplace Evolution Director) meets with Charlotte Lockhart - CEO of "4 Day Week Global" a community where all those interested in the 4 Day week can connect, share ideas and help create the movement. This podcast is a great debate and exploration of an exciting concept…the 4 Day Week. It asks some very serious questions about where the workplace is heading. What would it mean to you if you could... - Balancing shareholder value and the needs of our employees? - Pay for the value people add rather than their time in the office? - What if there was a way to start winning the battle against an ever growing mental health problem in this country? - Not to mention the equality challenges, pressures on family, the ageing population and even the environment The podcast gives some insight in to the challenges of implementing a 4 Day Week as well as whether it is really for everyone. It also touches on some big political questions of our time - what society do we want in theUK? How would the great British tax payer feel about the 4 Day Week? Is it only for those that can afford it? Click Here To Go To The Podcast: PODCAST NOTES: To find out more about the 4 Day Week and the work Charlotte is doing go to... 4 Day Week Global Website Address: https://4dayweek.com/ 4 Day Week White Paper & Research: https://4dayweek.com/access-white-paper Charlotte Lockhart LinkedIn: https://www.linkedin.com/in/charlottelockhartnz/
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution.
Thank-you for listening! You can find out more about us at the following addresses: Website: www.workplaceevolution.co.uk Twitter: https://twitter.com/workplaceevol Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/
The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK.
Sir Chris Bonington CBE - Leadership Styles on Everest's Death Zone
Sir Chris also provides a facinating and honest critique of one of the worlds greatest explorers Sir Ranulph Fiennes! Lastly....he provides a direct message to politicians on brexit and the environment! We have two copies of Chris's book "Ascent" to give away so please like and share the podcast to be in with a chance of winning!
Podcast Notes:
Sir Chris Bonnington Website: www.bonington.com/ Chris Bonington Twitter
Account: twitter.com/chrisbonington?lang=en
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution.
Thank-you for listening! You can find out more about us at the following addresses: Website: www.workplaceevolution.co.uk Twitter: twitter.com/workplaceevol Michael Costello's LinkedIn: www.linkedin.com/in/michaelcostellooccpsych1/ The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK.
Big Brother Psychologist Dr Steve Stein On Emotional Intelligence - What Global Leaders Get Right!
Talent Development at Fulham FC, Mohammad Al Fayed's Leadership Style, "Retail Theatre" at Harrods
Episode #4 meets with Robert Ordever HR Expert and Managing Director of O C Tanner Europe. Chartered Fellow with the CIPD, Robert draws on his vast experience and expertise in Human Resources to talk about - His approach to developing talent at Fulham FC - His take on Mohammad Al Fayed's Leadership style - How Harrods and Fulham FC developed a world class reputation for service The podcast will explore new ways in which you can - Keep your team (in this case we discussed highly paid footballers) motivated, happy and engaged - Maintain the organisational values of your organisation whilst remaining competitive - Create a reputation for your business rather than having to compete on cost!
We also test Robert's knowledge on Fulham FC and Harrods via our quiz - where we find out whether it is True of False that Harrods once employed a Cobra to guard a pair diamond and sapphire encrusted shoes (click here to find out the truth: https://dailym.ai/2KOBAIn)
Find out more about the offering of O C Tanner at: https://www.octanner.com/uk/ (Take the Culture Quiz!)
O C Tanner Research mentioned by Robert: https://www.octanner.com/insights/articles/2018/9/14/_2018_global_culture.html
Robert's Blog: https://www.hrzone.com/profile/robert-ordever
If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening! You can find out more about us at the following addresses: Website: www.workplaceevolution.co.uk Twitter: https://twitter.com/workplaceevol Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/ The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK.
Business Etiquette Survival - Julia Esteve Boyd on mistakes in Japan, Chinese gift giving, Michelle Obama / Queen
The Legend of Belbin / High Performing Teams / Boris Johnson, J K Rowling & Gordon Ramsey with Jo Keeler
Title: The Legend of Belbin & High Performing Teams with Jo Keeler
In this episode Michael Costello speaks with Jo Keeler from Belbin - the world leading experts on team theory and developing high performing teams. Jo has almost 20 years experience of working with Belbin Associates advising company's globally on their teamwork challenges.
Jo provides an incredible sense of passion for the topic of teamwork whilst treating it with the seriousness that is deserves. The episode explores the story of Belbin and how the world famous "Belbin Team Roles" were created (you can see a link to the 9 Team Roles that are evident in high performing teams below as well as the resources available).
The discussion explores individuals from the public eye such as Boris Johnson, Gordon Ramsey and J.K Rowling to identify their Team Role (according to Jo) helping bring the framework to life. Focus is also centred on what key skills leaders need to perfect to develop a high performing team as well as how to drive "Psychological Safety" in teams - a term developed as a result of research by Google ("Project Aristotle"). We explore the topic of organisational culture and team roles in relation to the NHS as well as the usual listener's questions:
Q: Do Belbin Team Roles Always Play Out As They Should (Question from "The Belbinator!")
Q: What are the applications of Belbin?
Q: Is Belbin still as relevant today as it was in the 1970s?
Q: I need help with my football team, what should I do (Charlie Costello, Aged 8)?
Belbin Team Roles: https://www.belbin.com/about/belbin-team-roles/
Belbin Resources: https://www.belbin.com/resources/session-ideas-handouts/ If you enjoyed the podcast please like and share! If you would like to share your workplace challenges (or would like to be on the podcast) please get in touch at admin@workplaceevolution.
You can find out more about Workplace Evolution at:
Website: www.workplaceevolution.co.uk
Twitter: https://twitter.com/workplaceevol
Michael's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/
The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution and Chartered Business Psychologist based in Lancaster, UK
Sales & Marketing Guru to Cadburys & Home Shopping Channels Tony Camp - Lessons Learnt from the Big Brands!
Wow! What a first episode! Some great content on what lessons can businesses learn from bigger brands such as Cadbury's to help sell and market their products? Why on earth did Cadbury's think recording a gorrila playing the drums was a good idea to generate sales? What was the Cadbury's workplace culture like and has this changed since the take-over by Kraft? Will this take-over impact the brand? What makes a great sales person on a home shopping channel & how do they sell the more unusual items! What are critical success factors that contribute to a successul product launch
Thank-you so much to Tony for his time. If you enjoyed the podcast please like and share! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening! You can find out more about us at the following addresses: Website: www.workplaceevolution.co.uk Twiiter: https://twitter.com/workplaceevol Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/ The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions! Michael Costello is the Managing Director of Workplace Evolution based in Lancaster, UK.
Season#1 Join The Evolution
This episode introduces the Workplace Evolution podcast and its host - Chartered Business Psychologist Michael Costello - who wants to do a deal with you! If you would like to be on the podcast and have great business insights to share get in touch at admin@workplaceevolution. Thank-you for listening.
Coming Soon: Episode #2 - Interview with Tony Camp, Sales & Marketing Guru for Cadburys, Premier Brands and Burton Foods!
You can find out more about us at the following addresses:
Website: www.workplaceevolution.co.uk
Twiiter: https://twitter.com/workplaceevol
Michael Costello's LinkedIn: https://www.linkedin.com/in/michaelcostellooccpsych1/
The Workplace Evolution podcast is brought to you by Workplace Evolution Ltd - The Natural Selection For Workplace Solutions!