The Service Transformation Podcast
By Noventum Service Management
profit and growth through service
We are excited to announce the launch of Noventum's new innovative Service Transformation podcast series. Each episode will provide you with critical insights and service best practices from industry leaders that can be implemented in organisations worldwide.
The Service Transformation PodcastJul 28, 2020
Engaging People in a world of skills shortages
How skills shortages are affecting manufactuers' service organisations.
With the demand for skilled professionals soaring, recruiters encounter challenges in locating suitable candidates. Hindering the search include the emergence of new skills, rapid industry changes, increased reliance on technological tools like digitalization, and the departure of older generations from the workforce, leaving a gap that the younger generation is ill-prepared to fulfil due to lack of experience.
Additionally, evolving employee expectations such as enhanced work-life balance, the option to work remotely, improved methods for performance evaluation, flexibility, etc, further complicate this issue.
As manufacturer offering services, skills shortages may be adversely impacting service delivery. So how do you quickly adapt to this challenge? How can you better collaborate with your recruiting department to optimise traditional recruitment practices, and design a more pragmatic approach to ensure the happiness of your talent, and to contribute to a more meaningful career path for your staff?
Future of service in packaging industry
During this podcast, Max and Hilbrand discuss how mega trends are affecting the packaging industry and what the impact on European and emerging markets is. Key trends influencing the future of the service business in this sector are also examined, including
The 5 Most Common Servitization Fumbles
The 5 Most Common Servitization Fumbles
How to digitalize your service business? The importance of Master Data Management and Data Quality
We concluded from the Drivers for Growth in Service research conducted by leading service organisations that many companies struggle with designing and implementing an integrated digital platform to support services business. Only 15% are using a solution to some extent and just 7% state that they have a full digital IT infrastructure in place.
In this 3rd podcast episode of the series which focuses on digitalising your service business, René Boverhuis, Senior Solution Architect at Noventum, talks about the importance of data for successfully implementing and using a digital service platform. He also addresses and shares some ideas on how to tackle the challenge’s companies face.
Drivers for Growth in Service: Yokogawa Co-Innovation
From our Drivers for Growth in Service research amongst leading service organisations, we learned that many manufacturing companies find it difficult to identify and develop new service business models.
In this podcast we talk with Mohamed Lhari, Director Lifecycle Services Europe from the company Yokogawa, who is sharing with us a great example of how you can identify and develop new service business models together with their customers, they call this method Co-innovation.
Listen now to this very interesting insights shared by Yokogawa.
How to digitalize your service business? Designing the solution architecture using Service Solution Blueprints - Part 2
From our Drivers for Growth in Service research amongst leading service organisations, we learned that many companies are struggling to design and implement an integrated digital platform to support the services business. Only 15% have implemented it to some extend and only 7% mention that they have the full digital IT infrastructure in place.
This is the second podcast in a series of episodes about digitalising your service business. In this episode René Boverhuis, senior solution architect at Noventum, talks about the challenges companies face when designing and selecting a digital service solution and explains how this process can be accelerated and improved using Noventum’s Service Solution Blueprints.
On the Noventum website, an article is available that discusses how to use the Service Solution Blueprints.
Start today! Discover your service transformation challenges and solutions in your own company by using the Digital Service Transformation Centre. Request your try-out now here!
Service Strategy Goes Virtual with HORIBA
COVID-19 has resulted in the digital transformation of the delivery of workshops and consulting services across most industries worldwide. Noventum has prepared for this digital future, as demonstrated in a recent online Service Strategy Workshop conducted by the company for HORIBA Automotive.
In this podcast, Noventum’s Hilbrand Rustema and Jean-Pierre Surin, VP at HORIBA, discuss HORIBA’s experience in regards to the effectiveness of this entirely virtual workshop; the practical implementation of the workshop’s key objectives; overcoming challenges such as time zone and language differences of participants located across the globe; and the overall successful outcomes of the workshop.
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How to digitalize your service business? Key challenges and how to define what the service business needs - Part 1
From our Drivers for Growth in Service research amongst leading service organisations, we learned that many companies are struggling to design and implement an integrated digital platform to support the services business. Only 15% have implemented it to some extend and only 7% mention that they have the full digital IT infrastructure in place.
This is the first podcast in a series of episodes about digitalising your service business. In this episode Hilbrand Rustema, Managing Director, and René Boverhuis, senior solution architect at Noventum, talk about the challenges companies face wanting to design and implement a digital service solution. They also discuss how the business capabilities and functional requirements for a service management solution can be defined in a matter of weeks using the Noventum industry best practice library and Functional Reference Architecture for Service. These tools are available in the Digital Service Transformation Centre.
Start today! Discover your service transformation challenges and solutions in your own company by using the Digital Service Transformation Centre. Request your try-out now here!
How Drivers for Growth are even more important in the COVID-19 crisis - Part 3
Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Listen now to the third and last podcast of the Drivers for Growth in Service Research series, that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis.
This last episode regarding the research is about technology platforms that companies need to facilitate the move to a services centric business. The research showed that many companies have big gaps in this area, listen now!
Grow your business by selling and delivering digital services
What do manufacturing companies today need to do to implement digital services successfully?
This question and more will be answered in today’s episode, part 3 of our podcast series analysing the findings of our 𝐃𝐫𝐢𝐯𝐞𝐫𝐬 𝐟𝐨𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 study, a research initiative from Noventum, HSO and Microsoft.
Managing Director, Hilbrand Rustema, Noventum Senior Consultant Martin Gilday, and Aart Schalk, a commercial professional and leading contributor to the study, dig deeper into the conditions required for manufacturing companies to implement digital services in their organisations effectively; the value of data in the development of customer-oriented services; and the alignment of all stakeholders for the effective execution of digital strategy for business growth.
How Drivers for Growth are even more important in the COVID-19 crisis - Part 2
Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Listen now to the second podcast of the Growth Research series, that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis.
How Drivers for Growth are even more important in the COVID-19 crisis - Part 1
Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Listen now to the first podcast of the Growth Research series, that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis.
How High Efficiency Service Delivery models can help businesses emerging from Covid-19
What are the benefits of implementing high efficiency service delivery models in service organisations and how can it help businesses emerging from the Covid-19 crisis? In this episode, Noventum’s Managing Director Hilbrand Rustema talks with expert consultants Marietta Nienhaus and Stephen Hodson about the implementation of new and innovative service delivery models in organisations to improve service delivery efficiency, productivity, and the overall customer experience.
Listen now: 'Drivers for Growth Research'
Noventum Managing Director, Hilbrand Rustema, talks to Noventum Senior Consultant Martin Gilday, who has been leading the study “Drivers for Growth in Manufacturing”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Stay tuned for the first full episode of the upcoming series that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis.
How can Western companies grow their business in the Asia Pacific region?
In this first episode Hilbrand Rustema, Managing Director of Noventum Service Management is talking to Louis Law, Senior Consultant Noventum based in Hong-Kong about today's topic: How can Western companies grow their business in the Asia-Pacific region?