DigiListen

DigiListen

By SCVO Digital
Digital service delivery for charities: Charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and remote channels. We’re talking to experts and people on the front line about what they’re learning and how charities can make use of digital and tech to reach and help people.
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Episode 6 - Digital Content and User Needs

DigiListen

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Episode 7 - Managing Risk and Misinformation
This week’s podcast covers the topic of managing risk & misinformation.Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week included: Jess McBeath - Online safety & digital citizenship expert  - Listen from 02:41 Irene Warner-McIntosh - Director at Mhor collective - Listen from 13:04 Alison Stone - Cyber Resilience Co-ordinator at SCVO - Listen from 22:17 Key resources from this week include: FullFact Nquire - Covid-19 Fact or Fake OfCom’s big list of fact checking info Snopes Sign up for trading Standards Scotlands ScamShare bulletin Newsletter Gov.Scot's Cyber resilience bulletin National Cyber Security Centre Courses suggested by Irene: Making Sense of Data in the Media - Future Learn Digital literacy: succeeding in a digital world - Open University You can find our main COVID-19: Digital service delivery for charities hub here. ----- Subscribe, review us and send this podcast on to anyone that might find it helpful!
35:20
May 24, 2020
Episode 6 - Digital Content and User Needs
This week’s podcast is focused on digital content - planning, strategy and beyond. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area. Joining us is Sarah Richards from Content Design London and Simon Kaplan from Citizens Advice. Sarah defined the term ‘content design' in the early days of GOV.UK, where she led the award-winning content team in the design of the UK government website. Simon is part of the team doing ground breaking work to get the right advice and information to people quickly. Simon shares some the fundamental principles that underpin the Citizens Advice content strategy. Key resources from this week include: The full crowd-sourced Google Doc packed with useful links from the call Why we're removing the most visited advice page on our website - Blog by Hannah Horton Citizens Advice Digital Blog Content Strategy Example from Content Design London Subscribe, review us and send this podcast on to anyone that might find it helpful!
42:37
May 18, 2020
Episode 5 - Building and Sustaining Communities
This week’s podcast covers the topic of building and sustaining online communities. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week included: Jen Rankine from Skyscanner  - Listen from 03:15 Sam Buckley and Torben Hutchings from Edinburgh Coronavirus Support - Listen from 16:18 Lewis Hou from Science Ceilidh - Listen from 28:53 Key resources from this week include: The crowd-sourced Google Doc from this week’s call What Are Facebook Units Within Facebook Groups? Facebook Units tutorial Hootsuite Facebook Remarketing You can find the main COVID-19: Digital service delivery for charities hub here. Subscribe, review us and send this podcast on to anyone that might find it helpful!
37:35
May 3, 2020
Episode 4 - Virtual Meetings and Remote Teams with Beth Kanter
This week’s podcast covers virtual meetings, managing remote teams, and maintaining connection and wellbeing while social distancing. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with special guest Beth Kanter. About Beth Beth is an in-demand keynote speaker, named one of the most influential women in technology. She is the author of the award winning books Networked Nonprofit and The Happy Healthy Nonprofit:  Strategies for Impact without Burnout. Beth's clients include foundations, government agencies, and nonprofit organizations. Blog:  bethkanter.org Twitter: @kanter LinkedIn: in/bethkanter Key resources from this week include: Beth’s resources at  bit.ly/AMA-BK-Resources Beth’s Icebreakers blog post Virtual Meeting Check-Ins & Icebreakers During A Pandemic Beth's blog post about Ways To Use Zoom Breakout Rooms To Increase Meeting Engagement Beth’s blog post How To Facilitate Effective Virtual Meetings You can find the main COVID-19: Digital service delivery for charities hub here. Subscribe, review us and send this podcast on to anyone that might find it helpful!
30:45
April 26, 2020
Episode 3 - Accessibility and Inclusion
This week’s podcast covers the topic of Online Accessibility and Inclusion. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week: Aaron Slater - @RNslater - @digiscot - Listen from 2:55 Krissie Barrick -  @KrissieBarrick - @scope - Listen from 12:57 Christine Harrison -  @RNIBScotland - Listen from 22:43 Peter Jacobs - @peterjacobs100 - @barnardos - Listen from 28:27 Key resources from this week include: The full crowd-sourced Google Doc packed with useful links from the call The Barnardos 4U Google Drive folder Hemingwayapp.com The Big Hack Resources Hub The RNIB Helpline - 0303 123 9999 is open 8am to 8pm Monday to Friday and 9am to 1pm Saturday. Subscribe, review us and send this podcast on to anyone that might find it helpful!
41:48
April 18, 2020
Episode 2 - Social Isolation, Loneliness and Digital Inclusion
This week’s podcast covers the topic of social isolation, loneliness and social inclusion. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week included: Anne Callaghan from Campaign to End Loneliness - Listen from 03:05 Adam Stachura from Age Scotland - Listen from 10:29 Colin Millar from SPAEN - Listen from 17:59 Paul Mckee from  Dunfirmline Advocacy - Listen from 22:48 Kerry Cleland from StarCatchers - Listen from 28:46 Key resources from this week include: Podcast from last week The crowd-sourced Google Doc packed with useful links A great blog from Aaron Slater giving an overview of these issues And the wonderful story of Weekday Wow Factor’s jump into online dancing And finally, you can watch video from the whole call here Subscribe, review us and send this podcast on to anyone that might find it helpful!
39:54
April 11, 2020
Episode 1 - Privacy and Safeguarding
Welcome to a brand new podcast from SCVO and Third Sector Lab. With the sudden impact of coronavirus, charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and online channels. We've been hosting online weekly chats with folks from all kinds of charities, talking about what they’re learning and how charities can make use of digital and tech to reach and help people. In DigiListen, we bring you some of the highlights from what charities have been talking about this week. Links Head to COVID-19: Digital service delivery for charities resources to find all the resources mentioned in this weeks show and much more. And click here to see a crowdsourced Google doc of notes and resources from the call. Signup for this weeks Zoom call - 2pm GMT - Wednesday 8th April 2020 Twitter: Ross / John In week one, we're talking about Online Safeguarding & Privacy. Our experts this week: Jess McBeath, Lemontree Consultancy Jane Griffin, LGBTY Scotland Cat Jamieson, PAMIS Jen Goff, Waverley Care Fi Harvey, CHAS Subscribe, review us and send this podcast on to anyone that might find it helpful!
31:03
April 7, 2020
DigiListen: Digital service delivery for the voluntary sector - Welcome
Welcome to a brand new podcast from SCVO and Third Sector Lab. Charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and remote channels. In this series of podcasts, we’re talking to experts and people on the front line about what they’re learning and how charities can make use of digital and tech to reach and help people. In week one, we're talking about Online Safeguarding & Privacy. Links COVID-19: Digital service delivery for charities resources Signup for this weeks Zoom call - 2pm GMT - Wednesday 8th April 2020  Twitter: Ross / John Subscribe, review us and send this podcast on to anyone that might find it helpful!
01:46
April 7, 2020