Aged Care Executive Podcast
By Michael Peachey
Aged Care Executive PodcastOct 29, 2018
ACFI Validation Feedback: You Can't Claim Physical Assistance for Using This Mechanical Lifting Equipment
Does your facility use the Sara Stedy Stand-Up Hoist?
Well, it isn't considered "mechanical lifting equipment". This means a ACFI Q2 Mobility claim when you're using this non-mechanical lifting equipment is actually supervision... as it's only considered "setting up"
Hear the Department's thoughts in this episode
This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians
Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/
Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
Managing Unspent Funds in Home Care Packages
What happens if a care recipient is assessed as needing a certain amount of care, and then chooses not to receive it?
Well, the outcome isn't great for either the care recipient themselves... or the organisation that is managing their care package... because they've allocated resources based on the care needs of these care recipients.
So how do you manage unspent funds?
To find out how to prevent care recipients from not using their care budget in case of a 'rainy day', today we have with us Lorraine Poulos
Lorraine originally trained as a Registered Nurse before achieving post-graduate qualifications in Health Service Management and Adult Education. Her past roles include Chief Executive Officer of the Aged Care Channel, Director of Aged and Community Care for a large multi-purpose organisation, and was a Nurse Advisor and Administrator for the Department of Health.
Now, Lorraine is a member of two not-for-profit aged care boards, and her team at Lorraine Poulos and Asscoiates (LPA) specialise in supporting providers of Disability, Health, Residential and Community Care in Australia.
See here for a list of workshops that Lorraine is conducting in the near future
This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians
Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/
Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
Understanding, Developing, and Implementing Additional Services
Aged care funding is getting tighter. There's increased transparency in competition due to the My Aged Care website and most organisations' increased online presence. So organisations are looking for ways to differentiate themselves AND improve their sustainability.
Offering additional services seems to be one of the answers.
What does a good additional services program look like?
In this episode we're joined by James Saunders as we cover:
- What is the difference between additional services and extra services?
- The starting point if an organisation is considering implementing additional services
- Tips for getting staff on board
- What types of additional services programs don't seem to be successful
- The opt-in vs. opt-out situation that's driving a review of additional services
James has a background as a registered nurse, and spent more than 10 years in Director of Nursing roles. He worked as an advisor for Leading Aged Services Australia (LASA), and was the CEO of a large aged care organisation (Cook Care). Now, he's the Senior Manager - Operations for Pride Living.
You can find James at https://prideliving.com.au... and you can find out more about understanding, developing, and implementing additional service offerings here: https://prideliving.com.au/services/operational-management/#1535684960354-94897caf-90a5
This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians
Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/
Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
Building Your Aged Care Brand... What Are Your Key Messages?
How do you articulate what your organisation is all about?
And, how do you know that you (and your staff) are saying the right thing when responding to incidents like a death, a natural disaster, or even just an accreditation visit?
Now more than ever, consumers are able to gain greater insight into your organisation. There's My Aged Care, social media, and other online platforms.
They can more readily compare your organisation to others when trying to identify who they should go with.
Charlie-Helen Robinson is today's guest. She is a published author, and an expert in Public Relations, Communications, and Social Media Conversations.
In this episode we cover:
- Why building and maintaining a brand is important in aged care
- Risk and opportunities based on work in other industries
- Specific actions aged care organisations should be doing, and
- Developing holding statements and key messages to avoid PR nightmares
This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians
Find us at Aged Care Executive,on LinkedIn, and on Facebook
Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
How Small Actions Can Make a BIG Difference in Dementia Care
How to Promote Residents' Emotional, Spiritual, and Psychological Well-Being
CCTV in Aged Care? What Do You Need to Know?
How to Prepare for Accreditation (While Improving Care and Performance)
Well... it depends.
Daniel Mitroussidis was formerly employed full-time by 'The Agency' as an accreditation assessor. Following this he continued to be contracted by the agency. Now, he helps organisations prepare to excel at accreditation... but in a way that improves overall performance.
Join us as we cover:
- How systems to capture evidence can improve outcomes
- The top ways to demonstrate evidence
- How to use past accreditation reports to guide continuous improvement
- How to use past accreditation reports as evidence for future accreditation
- What organisations should be doing now
- Preparing for visits, and
- Some of the mistakes organisations make with their evidence collection
Daniel can be found at http://www.innovationplus.com.au/, and at enquiries@innovationplus.com.au
Find us at http://agedcareexecutive.com.au/, www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook
Relax by Simon More soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
How Warrigal Won National Aged Care Provider of the Year
The New Accreditation Standards: What Should You Be Doing to Get Ready?
How to Create a Home-Like Environment (and Yes, You Can Eat the Eggs)
You know what does this?
Chickens. Vegetable gardens. Food that your residents have always eaten. Resident cooking activities.
But... can you eat the eggs? What about the veggies from their garden? Are soft cheeses, melons, etc really banned?
We're joined by Emma Allan from Simple Food Safety. We find out:
- What the legislation really says
- Myths and misconceptions, and
- Some practical examples of risk management
Emma and Simple Food Safety can be found here: www.simplefoodsafety.com.au
Find us at http://agedcareexecutive.com.au, www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook
Relax by Simon More soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
What do Successful Aged Care Organisations do Differently?
He also shares which organisations get the best ACFI outcomes, and how the ratio of funding to staffing expenses is a key metric.
You can find Pride Living here prideliving.com.au/
Also mentioned in this episode ACAN - Aged Care Advisors Network (http://acan.com.au/) and RSM Bird Cameron (https://www.rsm.global/australia/)
Find the full report here: www.stewartbrown.com.au/news-articles/26-aged-care/158-march-2018-aged-care-sector-reports-released
Find us at http://agedcareexecutive.com.au, www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook
Relax by Simon More soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
Wound Management - A Simple Solution to Complex Problems?
Some dressings are now designed to be left on for a day, two days, sometimes up to a week.
But do they work for our elderly care recipients?
Today we’re joined by Jan Rice. Jan is the Director of WoundCare Services, and is on the Board of Wounds Australia (www.woundsaustralia.com.au/).
In this episode we discuss:
- Some of the recent innovations in wound management
- How traditional dressings may be more effective, and
- Why training and the fundamentals of wound management are more important (and more cost effective)
Find us at agedcareexecutive.com.au and www.linkedin.com/company/the-aged-care-executive-podcast/
Relax by Simon More soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
Why Aged Care Staff Really Leave (Hint - It's Not About Pay)
Secret Shopping in Aged Care (Your Facility Too?)
With the national occupancy rate sitting around 92%, it’s something the majority of aged care organisations need to consider.
What happens if a potential resident LOVES bingo, bus trips, and knitting. Does this change how your facility is presented to them?
Today we’re joined by Linda Murray (https://murraystrategic.com.au/). In this episode she covers:
- An overview of the commons findings and themes from consumer evaluations (secret shopping) from all around Australia
- A high level overview of the process involved
- Consistent recommendations
The great thing - none of these action items are capital or labour intensive
Find us at http://agedcareexecutive.com.au, www.linkedin.com/company/the-aged-care-executive-podcast/
Relax by Simon More soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
Why Good Nutrition Starts with Quality Menu Planning
5 Things Every Aged Care Website Needs to Boost Occupancy
Checking out the 6 top ranked websites for a given postcode through the portal... account suspended, website under construction, homepage advertising community services, requesting volunteers, going to the head organisations’ homepage... then one good one?
So what does make a good website?
Today we’re joined by Greg Beasley, Director of Pounce Digital (https://pouncedigital.com.au).
We cover the 5 things every aged care website should have. We also go beyond this, and talk about the type of content you should aim to include based on the customer value journey.
Find us at http://agedcareexecutive.com.au, www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook @ The Aged Care Executive Podcast
Relax by Simon More soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPH