The Running Great Stores podcasts are created for Retail Leaders. Our goal is to talk to powerhouse guests who are experts in their field and provide inspiration for Brick and Mortar store leaders that help them create remarkable customer experiences and operationally excellent stores.
In this podcast, DeAnna McIntosh shares her passion for fashion and working alongside boutique retailers to help them navigate this rapidly changing retail environment. Both of her companies, The Affinity Group International and Retailing Evolved have put small retailers front and center, giving them the tools that historically, only the big retailers have had access to! This podcast will inspire you to learn more about DeAnna and how she guides brands to maximize their capabilities. If you are in it to win it, contact DeAnna on Instagram @retailingevolved! Enjoy the listen!
COVID 19 closed virtually every non-essential retail store in the world for the first time that many of us can recall. Store teams were furloughed in many instances and when stores reopened, leaders like Cody Stockton were determined to come back with a vengeance and be there for their customers, no matter what that looked like. Cody is a store manager with Le Creuset in Orlando, Florida. I love his determination to keep his team and his customers safe while creating unparalleled customer experiences. His commitment to "make the uncomfortable, comfortable" is inspiring. During this podcast, Cody shares how he is successfully navigating brick and mortar retail during this "re-entry" phase of COVID.
John Hanson is a CX (Customer Experience) guru and has written a book called WOW Your Customers, 7 Ways to World-Class Service. In today’s podcast, John shares the 4 different types of customers and the importance of each. Now you might be saying to yourself, 4 types of customers? I know about the internal customer and the external customer. Who are these other two? You will need to listen to this podcast to find out. After 34 years serving customers, this even shifted my thinking!
Whether you are in retail or work with customers in a different industry, this podcast will benefit you. If you enjoy the podcast, please head over to iTunes and leave a review. Share with friends, family and colleagues too! Visit my website, www.runninggreatstores.com to learn more about my company and listen to all my podcasts right from my site or on your favorite podcast platform. Thank you!
Stuart Silverman and Shelly Hood are my guests today and talk about an innovative new tool created by becco. Imagine getting customer feedback regarding your team’s performance right at the checkout counter in 15 seconds or less! This solution provides field leaders with insight into the customer experience in real time. What a phenomenal coaching tool for store managers and district managers to use to create world class teams who deliver world class experiences! Enjoy the listen!
Saira Sethi is a delightful guest who shares her retail expertise in how to create trust and empathy with your retail customers and associates. You will want to listen to this with a pen and paper in hand as her tips for elevating your team’s skill with customers will be easy to implement resulting in elevating the customer experience in your store. Enjoy the listen!
Are you a retail business owner? Now is not the time to hide from coronavirus, it is the time to FIGHT FOR YOUR BUSINESS. Join three Retail and E-commerce consultants as we discuss strategies to cope with the effects of the Coronavirus on retailers and brands. Now is the time to prepare for the comeback that will happen. It's up to you to utilize this time to prepare for it so that once it happens, you will emerge stronger, more strategic and more profitable than ever before.
Welcome to the third in the series called Life of a Store Manager. In today’s podcast, I am interviewing Megan Bibeau who is a District Training Store Manager for Piercing Pagoda, a division of Signet Jewelers. You will love hearing directly from Megan how she moved from a retail sales associate to a Store Manager in 5 years! Megan is bright and passionate about retail, her team and delivering unforgettable customer experiences. You will love this podcast! Enjoy the listen!
Welcome to the second in the series called Life of a Store Manager. In today’s podcast, I am interviewing Krystal Davis, Store Manager for Justice in Virginia. Krystal shares her passion for retail, creating a strong culture inside her store which delivers remarkable experiences for both her associates and customers. Enjoy the listen!
Welcome to the first in the series called Life of a Store Manager. In today’s podcast, I am interviewing Hugh Linn, Store Manager for Lane Bryant in Orlando Fl. Hugh shares his passion for the customer (both internal and external) and gives some of his best tips that any store manager can apply. Enjoy the listen!
My host is Kim Pagano, President of Publikimage, a retail consulting firm with a focus on brick and mortar stores. In this episode, you will learn tips for recruiting talent to your retail store and once you hire them, how to train and develop them to deliver amazing customer experiences.
This episode shares three secrets for experiencing success as a store manager. Ron Thurston inspires all of us in retail to take pride in working in the largest industry in America and shares tips from his perspective on how to be a high performing store manager.
Franco D’Ambrosio is the Leader of the ascena Retail Group Service Desk Experience and has set the Gold Standard for service delivery. He ensures over 4000 stores receive A+ service every day. In this podcast, Franco shares his passion and secret to creating remarkable experiences. It is a can’t miss episode.
Traffic and Conversion are two of perhaps the most important metrics that brick and mortar retailers should be evaluating to understand the opportunity to drive sales results. In this podcast, we discuss just how simple driving conversion really is and some powerful tips to help store managers and district managers impact their results through a proper focus on Conversion driving behaviors.
Creating a store schedule is something managers do every week, almost without thinking about it. In today’s podcast, we delve into the impact of effective scheduling on sales results. There is compelling data that shows with the execution of three simple action steps, managers will have the right people at the right time with the right skills resulting in strong financial results. Likewise, ignoring these steps will almost guarantee a miss in your sales target.
Personal Branding is not just for the rich and famous. We all have a personal brand, the question is, is it the brand you want? In this podcast, we dig into the basics of personal branding with easy to use action steps to create the brand you want.
This podcast reviews the common myths and mistakes managers make when managing their store payroll along with solutions and recommended actions retail managers can take as they gear up for the holiday season.